Help / FAQ

About the Up Filer

 How does the Up Filer work? 

 Watch this Video to see it in action.

 

What is the largest sized files/content the Up Filer can hold?

The width is not constrained so it is unlimited. The height of content can measure up to approximately 16.5" (42cm), depending on its thickness. (Thicker content may need to measure a bit less.)

 

What are the dimensions of the Up Filer?

View the full specs of the Up Filer Original & Bamboo versions here. And the full specs of the Mini version here.

 

What materials is the Up Filer Made from?

The Up Filer Original & Mini are made from solid hardwood maple & nickel plated steel.  The Up Filer Bamboo versions are made from vertical bamboo & nickel plated steel.

 

Do I have to put my Up Filer together when I receive it?

No, it comes fully assembled with the hardware needed to mount it on your wall.

 

Is it hard to install the Up Filer on my wall?

No, it takes less than 15 minutes.  Watch our video here showing you how quick & simple the installation is.

 

Do you offer a warranty?

Yes, you can review our warranty here.

 

Shipping

Where do you ship to?

We ship to almost every country in the world.  We offer free shipping in the US and Canada.  Most international shipping will be delivered USPS/postal to offer you the most affordable rate.

 

What Does Shipping Cost?

We offer free USA & CAN ground shipping. Shipping for international orders is calculated during checkout. Add the Up Filers to your cart, proceed to checkout, and enter your shipping address to see the cost of shipping.  If you are in the US or Canada and want expedited paid shipping you can do the same.

 

I live outside the USA, will I be charged additional customs fees & import taxes?

Most likely yes. Every country has different regulations on imported goods.  You can use this  duty calculator to get an estimate of what you will be charged when you package arrives.  We do not pre-pay or cover these fees.

 

How do I track my order?

Once your order is shipped you will receive an email with a tracking info and a link. 

 

Returns & Exchanges

What is your return policy?

We stand behind the design and quality of our product  and want you to be 100% satisfied. If you aren’t satisfied with your Up Filer for any reason within 60 days of receiving it, you can return it for a full refund less return shipping cost. If there is a material defect we will exchange it and make things right.

Please contact us here with your request for a return or exchange.

 

Orders

Do you offer bulk discounts?

Yes.  Please contact us with your request and we will get back to you regarding bulk discounts.

 

Can I stock the Up Filer in my store?

We’d love to learn more about your store and see if it’s a good fit. Contact us to get more information.

 

What forms of payment do you accept?

We accept major credit cards, PayPal, Amazon Payments, and Apple Pay.

 

Miscellaneous

Where is the Up Filer Manufactured?

Our products are designed and manufactured in the United States.  We work with longtime craftsman in Wisconsin (wooden spine) and Illinois (nickel plated steel hangers).

 

Who designed the Up Filer?

The Up Filer was designed & patented by Steve the founder-a graphic designer & creative director. The Up Filer design came from a need to organize and store projects and client work in my own studio. Read more about the Up Filer here.

 

Can I  feature the Up Filer on my site?

Yes, we would love that!  You can download high-res photos in our press kit here.

 

How do I submit photos of my Up Filers?

We'd love to see how you use your Up filers and possibly feature you on our site.  Send your photos to us by email at hello@theupfiler.com.

 

Still have a question?

For additional information please use our contact form.

 

Thank you!  

Steve & Trish

The Up Filer Team 

 

 

 

 

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